Privacy Policy
This Privacy Policy outlines how Lukki Casino (“we”, “us”, or “our”) collects, uses, discloses, and protects your personal information when you access or use our website and services. This policy is intended for residents of Australia and applies to all data processed in connection with your use of our online casino platform.
1. Data Controller Responsibility
Lukki Casino acts as the data controller for all personal information collected via our website or associated services. We are committed to ensuring that your personal information is processed in accordance with applicable Australian privacy laws and regulations, including the Privacy Act 1988 (Cth).
2. Information We Collect
We collect personal information that is necessary to provide our services, comply with legal obligations, and enhance your user experience. The types of personal information we may collect include:
- Identity and contact details such as full name, date of birth, address, email address, and phone number
- Account registration information and login credentials
- Financial data including payment details, transaction history, and withdrawal information
- Usage information relating to your interactions with our website, including IP addresses, device information, browser type, and operating system
- Communications data including records of correspondence with our support team
- Verification documents such as identification cards, utility bills, or other documents required for Know Your Customer (KYC) and anti-money laundering (AML) checks
3. Purposes and Legal Basis for Processing
We process your personal information for the following purposes and under the corresponding legal bases:
- To provide and manage your Lukki Casino account and deliver requested services (performance of contract)
- To verify your identity and conduct KYC and AML checks (compliance with legal obligations)
- To process payments, withdrawals, and financial transactions (performance of contract and legal compliance)
- To communicate with you regarding your account, service updates, or customer support (legitimate interests and contractual necessity)
- To ensure security and integrity of our website and prevent fraudulent activities (legitimate interests and legal obligations)
- To comply with applicable laws, regulations, and requests from regulatory authorities (legal obligations)
- To improve our services, website functionality, and user experience (legitimate interests)
4. Disclosure of Personal Information
We may share your personal information with third parties in accordance with this Privacy Policy and as permitted or required by law. Third parties may include:
- Payment service providers for processing deposits and withdrawals
- Identity verification and fraud prevention agencies
- IT and data hosting service providers
- Regulatory and law enforcement authorities as required by law
- Professional advisors, such as legal and financial consultants
All third-party service providers are contractually obligated to protect your personal information and process it solely for the purposes specified by us.
5. International Data Transfers
Your personal information may be transferred and processed outside Australia, including in countries that may have different data protection standards. In such cases, we take reasonable steps to ensure that your information is afforded an adequate level of protection in accordance with applicable laws, including implementing contractual safeguards where necessary.
6. Data Security
We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. These measures include encryption, secure data storage, access controls, and regular security assessments. While we strive to maintain the highest security standards, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.
7. Data Retention
Your personal information is retained only for as long as necessary to fulfil the purposes for which it was collected, to comply with legal and regulatory obligations, to resolve disputes, and to enforce our agreements. The retention period may vary depending on the type of information and applicable legal requirements. When personal information is no longer required, it will be securely deleted or anonymised.
8. Your Rights
As an Australian resident, you have certain rights regarding your personal information under the Privacy Act 1988 (Cth). These rights include:
- The right to access your personal information held by us
- The right to request correction of any inaccurate or outdated information
- The right to withdraw consent where processing is based on your consent, subject to legal or contractual restrictions
- The right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy rights have been violated
To exercise your rights, please contact us using the details provided in this policy.
9. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website, analyse usage patterns, and deliver personalised content. You can manage your cookie preferences through your browser settings. For more information, please refer to our Cookie Policy.
10. Minors
Our services are intended strictly for individuals aged 18 years or older. We do not knowingly collect or process personal information from minors. If we become aware that a minor has provided us with personal information, we will take steps to delete such information promptly.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any material changes will be communicated by posting the revised policy on our website. We encourage you to review this policy periodically to stay informed about how we process and protect your personal information.
12. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at [email protected] or through the contact form available on our website.
This Privacy Policy is effective as of 1 June 2024.